The chatbot was able to handle a high volume of incoming chat traffic, allowing DNB to scale its customer support without needing to hire additional staff. It now accounts for 20% of all customer service automation, including channels like phone and email.īy implementing a chatbot powered by conversational AI, DNB was able to improve the customer experience and drive growth for the business. ![]() Result: The chatbot was able to automate over 50% of all incoming chat traffic within 6 months. Solution: DNB routed all customer service chat traffic through a conversational AI chatbot. This helps to speed up the employee onboarding process and improve the overall efficiency of the organization.Ĭhallenge: Norway's largest bank, DNB, needed to scale its customer support to handle high volumes of incoming chat traffic. This can help to increase employee productivity and streamline operations, ultimately driving growth for the business.Īdditionally, chatbots can be used to onboard new staff members by providing training and knowledge base content directly, allowing new employees to quickly and easily learn about the organization and its processes. ![]() Onboarding and internal supportīy combining a chatbot with robotic process automation (RPA), businesses in the banking industry can automate time-intensive back-office processes, such as document management and contract review. As the chatbot continues to interact with customers, it can learn and improve over time, providing increasingly accurate and relevant responses. For example, a chatbot could provide personalized recommendations for financial products like credit cards or home loans based on a customer's banking history. With user authentication, a banking chatbot can provide personalized and proactive responses tailored to individual customers' needs. This allows customers to have agency over the process, enabling them to complete tasks quickly and efficiently without having to wait for assistance from a human operator. Banking & Credit Unions Automate core banking servicesĬhatbots make it possible for financial institutions to automate a wide range of core services, such as opening a new account, reporting a lost card, checking account balance, and processing mortgage payments.īy using a chatbot powered by conversational AI, customers can easily access these services through a friendly, conversational interface without the need for human intervention. In this article, we'll explore six chatbot examples across different industries to showcase the diverse ways in which chatbots are being used. As businesses and organizations continue to prioritize improving customer experience and streamlining operational processes, chatbots have become an increasingly popular tool. ![]() Chatbot examples can be found across a wide range of industries, from banking to healthcare.
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